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| Blogs > Andrew > Comments from the CEO/Founder |
Added ability to set activity limits in Groups
4/23/2006 8:34 am |
Yea, They could at least do something about the clogged up posting problem. I called CS sunday morning about this, this is how much CS knows about this site. I gave him all the info bla bla... Told him "I WAS A MODERATOR OF A GROUP" explained about postings being at a stand still in all groups.. He asks me soooooo your waiting for approval on profiles? lol I said no, I explained it ALL again He says, "OK, let me get into the magazine section".. PLEASE!!! DO THESE CS PEOPLE NOT EVEN KNOW WHAT A GROUP IS?????? EDUCATE YOUR CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!! MOON You got the same replies I got via email. What a load of crap!!! And, speaking of submitting comments by way of the "HELP" tab - Why must I hit submit comments THREE TIMES before my comments are actually transmitted? Simple answer is to reduce the number of comments/complaints that are received because folks don't realize they have to go through three screens. Pardon the blunt words, but that is a chicken shit way to handle customer feedback. You claim to want feedback, yet make it difficult to submit. Actions build perceptions, not words. My qualifications for saying that - I was formerly responsible for the customer satisfaction program at a 500-bed hospital. I would have fired anyone making it that difficult to submit ideas or complaints. So, here I am posting in the boss' blog when this should be handled by one of the employees. That is a very inefficient way to run any business. Be truthful about problems, empower employees to fix them, and honestly seek performance feedback.
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OMG .. Am I glad I found this blog .... I moderate Toronto BBW and I would really like to know why every weekend this site goes dormant for the postings ????? I am getting tired of telling the group members that I have no control on being able to ban members or not .. I can't view past page 1 in order to have some control of my group !! I posted to almost 20 threads on Friday and not one has shown up .. but yet new topics have been let through .. I posted a msg to the group yesterday and it still has'nt shown up !! Getting frustrated in Toronto !! HELP !!!!!!!!!
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4/23/2006 7:17 pm |
well somethings definitely been wrong this weekend. The groups main page keeps switching back to what it was friday or yesterday every other time I view it. the same with the threads on my groups page. the group chat rooms boot you out giving you an error message about it not being valid room name, even though you are the mod of it, and all. Things that I posted 36 hours ago never have shown up at all. I hope this problem gets fixed soon, otherwise I will go start a group on another site....I get tired of this every weekend, and I have seen lots of people have already posted that they are leaving the site completely, partially due to these problems.
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4/26/2006 1:25 pm |
about the amount of replies to a thread thing.........I think if a thread gets too many replies it will get sucked up in archive oblivion even if its been updated recently? I just had that happen to a thread of mine that has 128 replies, the last reply to it was on april 25th and its not on the main board, and the oldest updated thread that is on my board was updated on april 20th, so why it wandered off into the archives I will never know, unless it did it because it had so many replies? LOL.
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